- High accuracy and detail oriented are a must as exams are involved
- Customer relationship management, good time management and problems solving skills
- Over 2 years' experience in customer service, project management, or related experience.
Job Responsibilities:
- To handle written/ verbal complaints and ensure timely investigation and resolution according to pre-defined standards, and timely logging in the system for clear and complete record purposes
- To investigate and respond to customer complaints and provide suitable resolutions, in line with policies
- Ensure premium service is provided to complainants in the following areas: ease of contact, sincere and professional attitude, prompt acknowledgment and reply, proper handling and clear communication
- To work closely with key stakeholders and maintain good working relationship
Job Requirements:
- Diploma or above
- Minimum of 2 years' experience in complaint handling or customer service in banking industry
- Solid experience and knowledge in retail banking products and operations
- Positive mindset and can-do spirit, doesn’t mind going extra steps
- Get along with people well
- Good command of spoken and written Cantonese, English and Mandarin
- English and Chinese word processing
- Preference will be given to holders of HKSI and IIQE qualifications.
Type:
Contract
Category: Retail Banking - No Selection Required
Reference ID:
120 - 20240416 - VC
Date Posted:
16/04/2024