• High accuracy and detail oriented
• Good time management and problems solving skills
• 1-2 years experience in customer service is prefer

Job Responsibilities

• Provide excellent customer service to students, parents, and staff members
• Respond to inquiries and provide information regarding school programs, policies, and procedures
• Assist with student enrollment and registration processes
• Handle incoming and outgoing phone calls, emails, and other forms of communication promptly and professionally
• Address and resolve complaints or concerns in a timely and effective manner
• Maintain accurate and up-to-date student records and databases
• Collaborate with other school departments to ensure smooth operations and coordination

崗位職責

• 為學生、家長和員工提供優質的客戶服務
• 回應詢問並提供有關學校計劃、政策和程序的信息
• 協助學生辦理入學和註冊流程
• 及時、專業地處理電話、電子郵件和其他形式的溝通
• 在有效時間內解決投訴和疑慮
• 維護準確和更新的學生記錄和資料庫
• 與學校其他部門合作，確保運作順利、協調
• 協助安排約會和會議安排

Job Requirements
•A good working knowledge of spoken and written English
•Fluent Cantonese
•1-2 years experience in customer service is preferred
•Fresh Graduate is welcome
•High accuracy and detail oriented are a must as exams are involved
•Customer relationship management, good time management and problems solving skills
•This role may require working test days which will involve weekend work as part of the contracted hours

任職要求
•良好的英語口語和書面工作知識
•流利粵語
•1-2年客戶服務經驗者優先
•歡迎應屆畢業生
•高精度和注重細節是必須的，因為涉及考試
•客戶關係管理，良好的時間管理和解決問題的能力
•該職位可能需要工作測試日，其中將涉及週末工作作為合同時間的一