• Customer service experience
• Prefer Call centre background
• good telephone manner and strong communication

Job Responsibilities

• Manage daily customer feedback, ensuring timely collection and documentation of feedback.
• Resolve customer complaints and respond within a reasonable timeframe to enhance customer satisfaction.
• Ensure that feedback from both external and internal customers is properly addressed, promoting continuous improvement.
• Handling administrative work

Job Requirements

• Diploma holder or university graduate in any discipline
• Experience in customer service or related sector preferred
• Possess strong communication and negotiation skills, along with a hardworking and self-motivated attitude.
• Proficient in MS Office
• Good command in both spoken and written English, Mandarin and Cantonese