• Top Tier Luxury Retail Brand
• Office hour, Monday - Friday, 5 days' work week
• Customer Service / Lounge 10AM-7PM

Job Highlights

• Global leader in luxury goods, with over 100 years of history.
• Top Tier Luxury industry
• Exciting opportunities to engage with high-net-worth clientele.

Key Responsibilities

• ensuring personalized service and fostering long-term client relationships.

• Act as an ambassador of the brand, building and maintaining strong client relationships.
• Provide top-tier customer service, assisting clients with both pre- and post-sales inquiries.
• Facilitate sales through understanding client needs and delivering tailored experiences.
• Collaborate with team members to ensure smooth boutique operations and exceptional client satisfaction.
• Complaint handling

Ideal Candidate Profile

• 0-1 years of experience in Customer Service.
• Fluent in Cantonese, English, and Mandarin.
• Strong interpersonal skills and a passion for delivering exceptional service.

Benefits

• Working Hours: 10am-7pm, 5 days,
• Career Development: Comprehensive training and clear progression path.
• Incentives: Performance-based bonuses

職位亮點

• 全球領先的奢侈品公司，擁有超過百年的歷史。
• 頂級奢侈品產業
• 與高淨值客戶群互動，機會難得。

主要職責

• 確保提供個人化服務，並建立和維護長期的客戶關係。
• 作為品牌大使，建立並維護牢固的客戶關係。
• 提供一流的客戶服務，協助客戶處理售前和售後諮詢。
• 透過了解客戶需求並提供客製化體驗來促進銷售。
• 與團隊成員合作，確保精品店營運順暢，顧客滿意度卓越。
• 處理投訴

理想候選人

• 0-1年客戶服務經驗。
• 流利的粵語、英語和普通話。
• 優秀的人際交往能力和對提供卓越服務的熱情。

福利待遇

• 工作時間：上午10點至晚上7點，每週5天。
• 職涯發展：全面的培訓和清晰的晉昇路徑。
• 激勵措施：績效獎金