• 5 days work week
• Working experience in CS / call center / bank sector, Fresh grad are also welcome
• Allowance + Medical + 17 days AL + Discretionary Bonus

Responsibilities

• Handle customers enquires in relation to account opening and other banking products and services via phone, livechat and emails in a professional manner.
• Handle customer's complaint in accordance with the regulatory requirements and internal policies/procedures.
• Work closely with the Operations Department and manage outbound review check.
• Prepare reports for the supervisor.
• Reviewing operation procedures and provide quality insights.
• Handle ad-hoc tasks assigned.

Requirement

• Diploma holder or above in any disciplines
• 1 year working experience, customer service or complaint handling experience in retail or corporate banking sector is preferred
• Customer oriented mindset with commitment to deliver quality service
• A good team player with strong interpersonal and communication skills
• Willing to work in shifts
• Excellent command of both spoken and written English and Chinese, including Putonghua