Sales & Customer Support

• Handle after-sales order administration and respond to customer enquiries.
• Maintain and update business systems, including SAP records, customer information, pricing data, equipment installed base details, backlog tracking, and inventory records.
• Liaise with both internal departments and external stakeholders to ensure smooth order execution, including order entry, progress tracking, invoicing, and completion.
• Assist the sales team in monitoring outstanding customer payments in accordance with company credit guidelines.
• Process customer payments through the designated payment platforms.
• Support the preparation and completion of customer paperwork, contractual documents, and tender submissions.

Finance & Logistics Coordination

• Work closely with factory customer service teams and logistics providers to facilitate timely delivery of parts and products.
• Manage shipment inspections with freight forwarders and coordinate return material authorization (RMA) activities.

Administrative Support

• Support the Operations Manager in ensuring workplace compliance with SHEQ requirements and company standards.
• Perform general administrative duties, including document management and record keeping.
• Coordinate supplier onboarding, vendor account setup, and follow up on procurement-related requests.
• Undertake additional assignments and administrative projects as required.

• Degree qualification preferred; candidates from any academic discipline are welcome to apply.
• Minimum two years of experience in sales administration, customer support, or a similar role within a larger organization.
• Demonstrated ability to resolve issues independently and make sound decisions.
• Strong interpersonal and communication skills with a customer-focused approach.
• Proficient in Microsoft Office applications and capable of managing multiple priorities simultaneously.
• Good command of written and spoken English and Chinese.