• Higher diploma or university graduate
• Fixed hour working on Mon to Fri (Sat & Sun off)
• 3-month contract

Job Description:

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Customer Service Representative, Customer Contact Centre with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities:

• Mainly handle email enquiries and requests of group medical, individual financial and wealth management products arising from customers.

• Handle and resolve customer queries and requests via phone and email on products and services in a professional manner with tactful customer service skills.

• Ensure quality of all written correspondences and manage to act within standard turnaround and in compliance with company guidelines and regulatory requirements.

• Complete a pre-defined volume of outbound calls within our service turnaround time with quality and administrative work.

• Work with other departments for case resolutions and streamline the workflow to enhance customer experience.

• Handle ad hoc tasks and projects.



Required Qualifications:

• Higher diploma or university graduate in business, finance, language studies or other relevant subjects

• Good interpersonal and communication skills in verbal and written Chinese and English

• Preferably with some internship or work experience in customer service within the insurance and financial sectors

• Preferably worked previously in a call centre/ service centre environment

• Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel

• Good communication skills in English and Chinese, both written and spoken

• Qualified license of IIQE Paper 1,3 and 5 preferred