• 15 days Annual Leave
• working location: Tai kok tsui
• Strong communication skills is key to success in this role

As one of the world’s largest banking and financial services organisations, HSBC has been connecting customers to opportunities since 1865. With operations in 63 countries and territories, HSBC’s unparalleled international network links developed and emerging markets, and spans the world’s largest and fastest-growing trade corridors. The bank serves more than 40 million customers through its commercial, retail, investment and private banking businesses, which are supported by operational and functional teams around the world.



Job description

We are looking for a skilled Community Manager to manage the day-to-day operations of an interactive customer community for a leading bank. This community provides HK customers with an online platform to exchange their banking experiences in HK and co-create banking journeys with the bank to best meet the needs of customers. It also promotes customer advocacy through word-of-mouth marketing. As the Community Manager, you will be responsible for the following:

• Reviewing posts and comments published in the community by members on a daily basis
• Responding to customer posts and answering simple, unauthenticated inquiries
• Staying alert to incidents and complaints and escalating them as appropriate
• Sharing engaging posts related to banking topics that customers are interested
• Compiling a monthly newsletter with a member activity dashboard
• Creating engagement activities to maintain member interest and participation
• The candidate may be required to work specific hours on weekends and public holidays based on business needs.

About the Candidate

The ideal candidate for this position should possess the following qualifications:

• University degree holder
• Excellent communication skills in both verbal ( Cantonese) and written Chinese (simplified & traditional ) and English
• Have good understanding of social media trends and popular culture with a good sense of humor
• Good analytical skills and attention to detail
• Prior experience in banking or social media content management is an advantage
  
  
  

If you are interested in this role, click “Apply”

HSBC is committed to building a work culture where everyone is valued, respected and opinions count. They take pride in providing a workplace that fosters continuous professional development, collaboration and supporting people to be at their best in an inclusive and diverse environment.