Responsibilities

• Provide technical and customer support.
• Monitor service performance and resolve operational issues.
• Coordinate with internal and external stakeholders.
• Support service requests, system changes, and documentation.
• Assist with reporting, data analysis, and process improvement initiatives.

Requirements

• Diploma or above in IT, Engineering, or related disciplines.
• Experience in technical support, operations, networking, or telecommunications.
• Knowledge of network infrastructure, cybersecurity, or service operations is an advantage.
• Strong communication and problem-solving skills.
• Willing to work on a rotating shift schedule.