• Call centre environment (shift basis)
• English & Chinese typing skill (traditional & simplified Chinese)
• Frequently Asked Questions (FAQs) Customer Operations

General Description

• Provide professional advices and support to resolve every customer request on chat with the agreed service quality principles
• Provide professional advices and support on maintenance of FAQ inventory to ease customer servicing on chat

Specific Duties

• Assist customer’s enquiries on services/products/promotions on chat
• Support team leader to maintain FAQ inventory for chat service

Minimum Requirements for Hire

Attribute

Criteria / Candidate Profile

Education

Required: Degree Holder

Work Experience

Minimum 1 year of customer service experience, prefer in the banking industry with chat handling experience

Computer Skills

Microsoft Office and Outlook, Chinese typing

Technical (Product) Knowledge

Chat handling

Geographical Knowledge

China business knowledge is an advantage

Voice/tone

Must be suitable for call centre environment

Languages Spoken

English and Cantonese (for HK), Mandarin (for China)

Writing Skills

Ability to draft a correspondence with proper grammar, content, format and style

Typing Skills

Must be able to talk and type

English & Chinese typing skill (traditional & simplified Chinese)

Customer Service Skills

Ability to prompt and effective resolution of customer issues

Attitude Towards Customer Service

Possesses customer-oriented attitude and a can-do spirit; understands the value of service

Performance Orientation

Self-motivated with strong drive to achieve results

Maturity

Displays professionalism and ability to adapt to change,

Teamwork

Ability to work with other colleagues to carry out daily operation

Residence

Must be willing to work in the Call Centre’s location, in flexible working hours arrangement for call centre operation

Interested parties please email a MS Word version resume and expected salary to  aston.yeung@manpowergrc.hk (+852 94548869) and quote the job reference no.