• HKSI Papers 1, 7, 8 and IIQE Papers 1, 2, 3
• 3+ years' exp. in Retail Banking/Securities firms.
• Banking customer support experience preferred.

Responsibilities:

• Provide comprehensive customer service, assisting walk-in clients and handling banking, investment, and insurance inquiries by phone and email.
• Address customer inquiries and complaints.
• Prepare reports regarding complaint cases.
• Oversee the day-to-day operations of the Customer Service Department.

Requirements:

• Diploma / Associate degree or higher
• Minimum 3 years of experience in retail banking, phone banking, or securities firms
• Customer support experience is a distinct advantage.
• Completed HKSI Papers 1, 7, 8 and IIQE Papers 1, 2, 3.
• Strong communication and interpersonal skills
• Can work under pressure
• Fluent in English and Cantonese, with a good command of Mandarin