• Retail Marketing - shopping mall
• Loyalty program strategies planning and analysis
• Understanding of CRM software and tools

Responsibilities

• Assist in developing and implementing CRM strategies to improve customer engagement and retention.
• Manage and maintain the CRM system to ensure accurate customer data.
• Analyze customer data to identify trends and insights for business growth.
• Collaborate with sales, marketing, and customer service teams to optimize CRM utilization.
• Support the creation and execution of retention campaigns.
• Monitor and report on the effectiveness of CRM campaigns.
• Train staff on CRM software and best practices, and logistics operation support for the delivery of different CRM initiatives.
• Ensure compliance with data protection regulations.

Requirements 

• Bachelor’s degree in business, Marketing, or related field.
• 2-3 years of solid experience in a CRM role or similar customer-focused position
• Strong understanding of CRM software and tools (e.g., Salesforce, HubSpot).
• Excellent communication and interpersonal skills.
• Ability to analyze data and derive actionable insights.
• Detail-oriented with strong organizational skills.
• Knowledge of sales and marketing processes.

Salary: Negotiable 

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