• 2 years of full-time work experience
• 6-month contract
• 5 days onsite

• 5 days onsite 
• The candidate will not be required to perform cross-selling or cold calling activities
• On-the-job training will be provided
• The role will primarily involve responding to email inquiries and making outbound follow-up calls to clients and, mostly, internal stakeholders regarding pending items. As such, the candidate must be proficient in both written English and Chinese.
• Strong computer literacy is required
• No shift work is involved

Must-have criteria:

• At least 2 years of full-time work experience, preferably relating to customer service
• Good interpersonal and communication skills in both verbal and written Chinese and English, as the candidate will be managing high volumes of email enquiries
• Computer literacy including Outlook and MS Office

Good-to-have criteria:

• Previously worked in insurance and/or financial institutions
• Prior work experience in a call centre/service centre environment
• Qualified license of IIQE Paper 1,3,5