• Wealth and investment products
• Customer experiences (both digital and hybrid)
• Work Location - HSBC Hong Kong

As one of the world’s largest banking and financial services organisations, HSBC has been connecting customers to opportunities since 1865. With operations in 63 countries and territories, HSBC’s unparalleled international network links developed and emerging markets, and spans the world’s largest and fastest-growing trade corridors. The bank serves more than 40 million customers through its commercial, retail, investment and private banking businesses, which are supported by operational and functional teams around the world.

We are currently seeking a high calibre professional to join our team as a Digital Product Manager (maternity cover).

Principal Responsibilities

In this role you will:

• Understand customer needs, market trends, business value, and technological enablers to define, build, and run journeys with mobile, online banking, branch, and conversational touchpoints for Hong Kong that deliver customer and business outcomes
• Review feedback from customer experience teams, and data from service design/design research, strategy, proposition to understand customer pain points and uncover opportunities
• Seek opportunities to deliver sustainable cost savings and operational efficiencies by standardizing systems, removing or automating processes in journey design
• Define jobs to be done to drive user story development and work with product design, and copy to create wealth features and experiences across platforms in line with design principles and customer experience objectives
• Work with delivery, architects, and engineering on development and resilience of underlying platforms on budget
• Manage cross-reporting with digital channel and customer experience teams to drive improvements with business outcome leads where needed
• Continuously assesses competitive landscape, emerging technologies and business models to ensure the HSBC HK digital proposition remains competitive

To be successful you will need:

• Customer obsessed – Empathetic and focused on delivering great customer experiences (both digital and hybrid) with significant focus on what needs to be done to improve it
• Interested in wealth and investment products - Passionate about personal finance, investing, trading, financial planning, wealth management, advisory
• Cross-functional collaborator - Ability to work effectively across functions including engineering, user experience, legal, risk, finance, marketing and operations
• Data driven - Utilizes data to inform decision-making (and hold others to account to make data-driven decisions) 
• Accountable - Takes ownership of one's own decision and delivers upon commitments
• Strategic - Business acumen, data analysis and strategic thinking with hands-on experience of analytical tools and ability to link work to business and customer outcomes

If interested in the role, please click on APPLY.