• Flight Purser are welcome
• Airline industry background
• HK$35-45k

 Customer Service Manager (Store)

 Job Responsibilities

• Manage and enforce employee image and grooming standards, including staff training and daily supervision of makeup, attire, and hairstyles in accordance with brand guidelines.
• Support daily customer reception and sales operations, ensuring a high‑quality in‑store customer experience.
• Take primary responsibility for, or assist in, the reception and servicing of VIP and key clients.
• Handle and resolve customer complaints promptly and professionally within the store.
• Supervise the implementation of customer service standards and service procedures, and collaborate with the Customer Service Department to address and improve store‑level service issues.
• Review, analyse, and submit customer service performance summaries for the store.

Qualifications

• College degree or above from an accredited institution (field of study not specified).
• Minimum 6 years of airline cabin crew experience, 3 yrs with purser exp
• Outgoing, professional, and personable, with a polished image and confident demeanour.
• Strong service mindset, approachability, and excellent communication and coordination skills.
• Positive attitude with high standards of professional ethics, strong sense of responsibility, and a solid teamwork spirit.

Whatsapp 93193692