Department: Remote Banking Center, Personal Customer Relationship Management Department
Location: Hung Hom, Hong Kong
Employment Type: Secondment Contract
Salary: Up to HKD 30K per month, depending on experience and suitability
Working Hours: 5-day work week, Monday to Sunday on shift duty, 09:00–18:00

Job Overview

We are looking for an Online Banking Center Manager – Outbound Telephone to join the Remote Banking Center under the Personal Customer Relationship Management Department. The role will be responsible for contacting potential and existing customers through outbound calls, handling customer enquiries, collecting feedback, maintaining customer records, and supporting customer relationship management activities.

This position is suitable for candidates with banking or financial services outbound calling experience, strong communication skills, and a customer-oriented mindset.

Key Responsibilities

1. Contact potential and existing customers through outbound calls, including customer notifications, event notifications, service follow-ups, and other related communication activities.
2. Handle customer enquiries professionally and provide accurate information in a timely manner.
3. Collect, record, and organize customer feedback, analyze relevant data, and provide suggestions for service improvement.
4. Support customer relationship management activities, including updating customer information and maintaining accurate customer records.
5. Assist in handling customer issues and complaints, and enhance customer satisfaction through effective communication and follow-up.
6. Work closely with internal teams to ensure customer requests and feedback are properly handled.
7. Perform other duties and ad hoc tasks assigned by management.
8. Work on a shift schedule from Monday to Sunday, 09:00 to 18:00.

Requirements

1. Minimum 2+ year of outbound calling experience in the banking or financial services industry.
2. Experience in telemarketing, customer service, call center, or remote banking services is preferred.
3. Excellent communication and interpersonal skills, with a strong customer-oriented mindset.
4. Proactive, self-motivated, mature, responsible, and pleasant personality.
5. Fluent in Mandarin and Cantonese for customer communication.
6. Proficiency in English is an advantage.
7. Chinese and English typing speed of at least 50 words per minute.
8. Able to work on shift duty, including weekends according to roster arrangement.

Ideal Candidate Profile

The ideal candidate should have prior experience in outbound calling, customer service, telemarketing, or banking call center operations. Candidates with strong telephone communication skills, good customer handling ability, and familiarity with banking or financial products will be highly preferred.

Benefits / Highlights

• Banking industry exposure
• Stable working environment
• 5-day work week
• Customer relationship management experience
• Remote banking / call center career development
• Opportunity to work with a professional banking team