Responsibilities

• Manage the full client account lifecycle, including onboarding, account updates, and periodic reviews.
• Perform comprehensive due diligence and verification work in accordance with internal KYC and AML standards.
• Ensure accurate and timely entry of client information across all relevant internal platforms.
• Serve as a checker to verify the quality and accuracy of work completed by makers.
• Work closely with front‑office teams and their assistants to address documentation issues and support efficient client onboarding.
• Provide day‑to‑day coaching and guidance to junior team members to help maintain overall service and compliance quality.
• Assist with internal and external audits, regulatory assessments, and thematic reviews relating to onboarding processes.
• Participate in ad hoc tasks, reporting duties, and special projects as instructed by the team lead.
• Identify and recommend opportunities to streamline workflows and enhance operational efficiency.
• Carry out data cleansing activities to support operational and reporting needs.

Requirements

• Higher Diploma or above in Business, Finance, or relevant disciplines.
• At least 3 years of practical experience in KYC, AML, or client onboarding within a regulated financial institution (bank, asset manager, broker‑dealer, or fintech).
• Strong attention to detail with solid skills in document verification and accurate data input.
• Proficient in MS Word, Excel, and Chinese word processing.
• Strong written and spoken communication abilities in English, Chinese, and Mandarin.