• 15 days Annual Leave
• Work Location: HK Island (will be arrange upon interview)
• Previous banking experience is preferred but not a must

The Bank’s Global Banking business provides a broad spectrum of financing solutions to large corporations and financial institutions. As a strategic financial partner to corporate customers, The Bank offers a comprehensive range of products and services including bilateral and syndication loans, project financing, property development financing, property investment loans, working capital financing, trade financing, cash management and treasury products.

Principal Responsibilities:

-To handle victim/potential victim of fraud and raise suitable questions with the customers to probe the purpose and nature of the transactions concerned; -To assess whether the explanation provided is commensurate with HASE's knowledge of the customers' profile, given the circumstances; -In an event where the customers decide to proceed with transaction regardless of alerts/advice from the bank, the specialists should consider taking further mitigating measures, such as to temporarily halt the transaction or to request assistance from LEA( e.g. police).

-To provide immediate professional advice to customers who suspect they have been defrauded -Coordinate and communicate with various internal and external stakeholders including Police on fraud related issues -Understand the latest/active fraudulent activities in the market and reduce/avoid fraud losses for customers through your valuable work -Promote and foster good culture on fraud awareness and prevention

Requirements:

-Min. 2 years of work experience in fraud or customer service preferably in bank industry -High-level of customer centricity mindset with dedication to deliver exceptional quality services for customers -Excellent written and spoken English and Chinese, with proficiency in Putonghua would be an advantage -Strong communication and problem-solving skills -Saturday work required.

-Candidates require to commit at least mins. 40 hours per month and attend 2 weeks full time training session upon join bank

Remarks:

-Work location will be subject to change and to be decided by Line Management upon joining.

-Willing to work at Hong Kong side is preferable

If you are interested in this role, click “Apply”