• Work life balance, 5 days' work
• Attractive package, WFH
• Stable working environment

Responsibilities

• Handle customer and regulatory complaints, ensuring service quality and compliance with internal standards.
• Review case details, evaluate entitlements, and prepare professional written responses.
• Collaborate with other teams to collect information and resolve cases.
• Identify root causes and propose actions to drive service and process improvements.
• Support initiatives aimed at enhancing the complaint‑handling framework.
• Provide coaching, guidance, and development support to junior team members.
• Participate in complaint‑related projects and continuous improvement activities.

Requirements:

• At least 8 years’ experience in customer service or complaint handling, preferably in insurance.
• Background in insurance or banking is an advantage.
• Strong analytical, problem‑solving, and negotiation skills.
• Good verbal communication in English, Cantonese, and Mandarin.