• Employment: Full-time
• Level: Junior to Mid-level Technical BA / Implementation Analyst
• Email your CV + portfolio to enquiries@manpowergrc.hk for application.

Key Responsibilities

1. Conduct client interviews to gather business requirements and map end-to-end operational workflows, approval processes and exception scenarios
2. Turn unstructured requests, meeting notes and raw data into clear requirements documents, user stories and acceptance criteria
3. Manage UAT cycles: prepare test cases, track defects, coordinate user feedback and obtain formal sign-off
4. Maintain action logs, issue trackers and workflow ownership registers to ensure clear accountability
5. Prepare structured handover documents for engineering team, including input samples, expected outputs and edge cases
6. Follow up proactively with clients for missing documents, system access and UAT confirmation
7. Use Excel, CSV, PDF, SharePoint and LLM tools for data sorting, document extraction and process arrangement; perform basic data validation
8. Support post-launch rollout, user training and value validation for deployed AI workflows

Requirements

Must Have

* Excellent written English for workplace documentation and client correspondence

* Fluent Cantonese and English, conversational Mandarin is an advantage

* Solid experience drafting requirements, UAT checklists, issue logs or implementation briefs

* Hands-on UAT coordination and project follow-up experience

* Basic technical literacy to collaborate with developers and review raw business data

* Strong self-initiation, able to push tasks forward without constant supervision

* Pragmatic attitude, clear to distinguish resolved items and matters needing management escalation

Preferred

* Background in IT BA, digital transformation, system implementation or enterprise software delivery

* Familiar with Microsoft ecosystem: Teams, SharePoint, Power BI, Azure

* Experience in finance, procurement, corporate operations or supply chain workflows

* Basic SQL / spreadsheet automation skills

* Experience working on AI agent or automated workflow projects