Key Responsibilities

• Oversee day-to-day facilities operations, including maintenance, cleaning, security, and health & safety compliance
• Handle customer enquiries, complaints, and emergency incidents with timely and effective resolution
• Conduct regular site inspections to ensure service quality, safety compliance, and operational standards
• Implement and enforce internal policies, procedures, and best practices
• Lead, supervise, and motivate on-site teams to achieve operational targets
• Manage external vendors and contractors, including contract administration, performance monitoring, and issue resolution
• Ensure compliance with all statutory regulations, safety standards, and building codes
• Monitor performance using KPIs and continuous improvement initiatives
• Prepare, track, and manage operational and client budgets effectively
• Oversee base building infrastructure, asset management, preventive maintenance, and statutory compliance
• Lead critical operations such as power shutdowns and IT-related changes
• Support office projects including relocations, expansions, and site setup initiatives
• Collaborate with IT and regional security teams on CCTV, access control systems, testing, and commissioning
• Support due diligence activities related to site selection, leasing, and procurement
• Attend meetings outside normal office hours when required

Requirements

• Proven experience in property or facilities management with a technical background
• Strong leadership and vendor management experience
• Solid problem-solving and operational management skills
• Hands-on, proactive, and service-oriented mindset
• Knowledge of building systems including power, cooling, safety, and security systems is an advantage

Contact Information

Contact Person: Eric Ng
Phone / WhatsApp: 9319 3692
Email: eric.ng@manpowergrc.hk