• At least 2 years of experience in digital projects
• Familiar with Agile methodologies and design thinking
• Develop and manage user stories, epics, and product backlogs

Key Responsibilities

• Gather, analyze, and translate business needs into clear functional requirements to support digital initiatives
• Perform user research and journey analysis to identify opportunities for improving customer experience
• Develop and manage user stories, epics, and product backlogs with defined acceptance criteria
• Work closely with cross-functional teams (UX, engineering, QA, architecture) to drive product development in Agile environments
• Conduct impact and feasibility assessments to support solution design across systems
• Support testing cycles including sprint testing, UAT, and release validation to ensure quality delivery
• Enhance digital platforms (mobile apps, online banking, websites) through continuous improvement of content, features, and usability
• Coordinate stakeholders and manage issues/risks to ensure smooth project execution

Requirements

• Degree in Business, IT, or a related discipline
• At least 2 years of experience in digital projects, business analysis, or transformation initiatives
• Strong analytical thinking and problem-solving ability
• Familiar with Agile methodologies, design thinking, and customer-centric design principles
• Good communication skills with the ability to engage stakeholders at all levels
• Knowledge of digital platforms or banking systems is an advantage
• Proficient in tools such as JIRA, Confluence, and Microsoft Teams
• Self-motivated, adaptable, and able to work independently in a fast-paced environment