• meticulous document retrieval
• operational integrity
• Leading Global Bank

Responsibilities:

• Efficiently and accurately handle all document and data requests from Law Enforcement Agencies (e.g., Police Force, ICAC, Customs & Excise, SFC), other regulators, and government departments, ensuring full compliance with legal and regulatory mandates.
• Perform extensive and meticulous document retrieval from internal systems for all incoming inquiries.
• Prepare and mail Bank Confirmation Documents to auditors.
• Process customer requests for record retrieval and prepare corresponding mailings.
• Conduct though data scanning and manage the secure uploading of requested documents and data to the appropriate external agencies.
• Prepare professional, accurate, and concise written correspondence, including formal responses to complex queries and information requests from external authorities.
• Respond effectively to inquiries from Law Enforcement Agencies, regulators, and government departments both verbally and in writing, ensuring clarity, completeness, and strict adherence to protocol.
• Facilitate and maintain robust communication channels with internal departments to gather all necessary information and expedite request fulfillment.
• Manage external communication with Law Enforcement Agencies, regulators, and government departments to provide updates, clarify requirements, and ensure timely submission of information.
• Ensure the timely provision of all required documents and information to meet strict deadlines imposed by external agencies.
• Maintain comprehensive records of all requests, communications, and provided documentation in accordance with internal policies and regulatory requirements.
• Provide backup and ad-hoc support for other regulatory tasks when required.

Requirements:

• High School Diploma or equivalent.
• Attention to Detail: Meticulous in reviewing documents, processing data, and preparing formal responses to ensure absolute accuracy and compliance, especially with critical external inquiries.
• Organizational Skills: Highly organized with exceptional ability to manage a high volume of diverse and complex document requests, data, and strict deadlines from multiple external agencies.
• Communication: Clear, concise, professional, and diplomatic in both written and verbal interactions, adept at communicating with both internal departments and external Law Enforcement Agencies, regulators, and government departments.
• Proactiveness: Takes initiative in identifying potential issues, streamlining processes for data retrieval and response, and anticipating requirements from external agencies to ensure smooth operations.
• Adaptability: Highly adaptable to changing regulatory priorities, evolving requests, and new challenges in a dynamic compliance environment.
• Problem-Solving: Demonstrates a practical and analytical approach to resolving operational issues and complex information gaps related to external inquiries.
• Teamwork: Collaborates effectively and discreetly with colleagues across departments to gather necessary information, ensuring a unified and compliant response to external bodies.

Interested parties please send your full resume with your current and expected salary by clicking "Apply Now".