• Work life balance, 5 days' work
• Large company with attractive remuneration
• Stable working environment

Responsibilities

• Develop service delivery strategies aligned with organizational goals.
• Ensure IT infrastructure services meet SLAs and best practices.
• Monitor service performance and prepare management reports.
• Collaborate with other IT teams to ensure seamless service integration.
• Identify service improvement opportunities and implement enhancements.
• Maintain strong relationships with clients and service providers.
• Oversee incident management and ensure timely issue resolution.
• Conduct regular service reviews and ensure continuous improvement.
• Ensure compliance with policies, standards, and regulations.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.
• At least 6 years of experience in IT service delivery.
• Proven team leadership experience.
• Strong knowledge of IT infrastructure.
• Excellent project management, analytical, and problem‑solving skills.
• Strong communication and interpersonal abilities.
• Strong customer service mindset.