Duties

• Provide first-line support for PCs, accounts, and common business apps.
• Handle user tickets, troubleshoot basic issues, and document actions.
• Assist with new user setup, access permissions, and email/application issues.
• Support software installs and standard updates under IT guidelines.
• Escalate complex problems to senior engineers when required.

Requirements

• At least 1 years IT support experience.
• Basic Windows,Microsoft 365 and networking basics knowledge is preferred.
• Willingness to learn, follow procedures, and work with ticketing systems.
• Good communication skills and a helpful customer service attitude.
• English proficiency required; Cantonese is a plus.