Duties:

• Provide first-line IT support to end users via phone, email, and collaboration tools
• Troubleshoot hardware, software, and basic network connectivity issues
• Support Windows desktops, Microsoft Office / Microsoft 365 applications, and peripherals
• Assist with user account setup, access rights, and password resets
• Maintain IT equipment, perform basic system checks, and support inventory management
• Log, track, and update support tickets in the service desk system
• Assist senior engineers in system maintenance, upgrades, and IT projects
• Follow IT security policies and operational procedures

Requirements:

• Diploma or above in Information Technology, Computer Science, or related discipline
• 2 years of IT support or helpdesk experience preferred
• Basic knowledge of Windows OS, Microsoft 365, and IT troubleshooting principles
• Good problem-solving skills with a proactive and responsible attitude
• Strong communication skills and ability to work effectively in a team
• Willingness to learn new technologies and support duties as assigned