• Product Management
• Payments & Transactional banking
• Work Location - HSBC Hong Kong

As one of the world’s largest banking and financial services organisations, HSBC has been connecting customers to opportunities since 1865. With operations in 63 countries and territories, HSBC’s unparalleled international network links developed and emerging markets, and spans the world’s largest and fastest-growing trade corridors. The bank serves more than 40 million customers through its commercial, retail, investment and private banking businesses, which are supported by operational and functional teams around the world.

We are looking for a high calibre Manager Payments Product to join our HSBC Team.

Responsibilities

• Maintain strong expertise in payments and transactional banking; monitor market dynamics and competitor activity to stay current on product trends, pricing, propositions, and customer expectations.
• Own end-to-end customer journeys for transactional banking and payment products and services within a defined AMH Sub-Value Stream.
• Use usability testing, research, and customer interviews to identify customer pain points and feature opportunities, shaping the product roadmap and prioritisation.
• Lead product development and deployment, including business case creation, requirements definition, cross-functional alignment on delivery approach, execution, launch, and post-launch performance management.
• Collaborate across departments and teams to align experiences and solutions, ensuring programmes and projects meet banking standards, compliance, and regulatory requirements.
• Strengthen team effectiveness within the Payments Products team by fostering collaboration, coaching colleagues, and supporting day-to-day business management.

Requirements:

• At least 5 years’ experience in product management
• Broad understanding of banking products; experience in payments and transaction banking and digital projects is a plus.
• Customer obsessed – with a track record of using customer insight to shape prioritisation and decisions
• Strong commercial acumen - ability to utilise data to support decision-making (and hold others to account for making data-driven decisions), takes ownership and delivers upon commitments
• Excellent analytical and problem-solving skills, with strong critical thinking; able to work with stakeholders from various functions and disciplines to drive business outcomes

If you are suitable and interested in the role, please click on APPLY.

HSBC is committed to building a work culture where everyone is valued, respected and opinions count. They take pride in providing a workplace that fosters continuous professional development, collaboration and supporting people to be at their best in an inclusive and diverse environment.