• Network support (LAN/WAN, routers, switches, Wi-Fi)
• Hardware troubleshooting
• Two deskside and two network

Job Overview

The Deskside Support Lead will manage and support a team of four engineers (two deskside). This role combines leadership responsibilities with active technical involvement. The Lead will participate from the project transition stage through steady-state operations, ensuring consistent service delivery, incident resolution, and operational excellence.

Key Responsibilities

• Lead, coordinate, and support a small technical team providing end-user and network support services.
• Act as the primary contact and onsite escalation point for deskside and network support activities.
• Manage and distribute daily workloads among engineers while remaining actively involved in hands-on support tasks.
• Oversee incident and request to ensure adherence to SLA and quality standards.
• Participate in transition planning, including knowledge transfer, documentation review, and shadow support activities.
• Drive continuous improvement in support processes and performance.
• Collaborate with the Service Delivery Manager to track service metrics, report performance, and plan resource allocation.
• Maintain asset, configuration, and access management accuracy across supported systems.
• Ensure compliance with security policies, IT guidelines, and customer requirements.

Qualifications and Experience

• Diploma or degree in Information Technology, Computer Science, or relevant field.
• 3 years+ IT support experience
• Strong technical background in Windows, Office 365, endpoint management, and hardware troubleshooting.
• Familiarity with basic network support (LAN/WAN, routers, switches, Wi-Fi).
• Experience in transition or service onboarding projects preferred.
• ITIL Foundation certification or equivalent experience in ITSM processes an advantage.
• Excellent communication, problem-solving, and team coordination skills.
• Ability to work under pressure and adapt to evolving business requirements.

Interested parties please email a MS Word version resume and expected salary to  aston.yeung@manpowergrc.hk (+852 94548869) and quote the job reference no.