Contract Bank Ambassador - Leading Chinese Bank (Up to 21k (HKI,KLN, NT)) Applying
Details:
1 Year Contract - Renewable
Consumer Banking, Branch
with Customer Services or Sales experiences is preferrable
Our client is a leading Chinese bank in Hong Kong, they are currently looking for Contract Bank Hall Ambassador to join their team.
Job Duties:
Greet and welcome all walk-in customers. To act as the first contact point of customers in a warm and caring manner to ensure their journey satisfactory
To understand customers' needs and re-direct customer traffic to ensure pleasant customer journey
Provide guidance to customers on Branch self-serve devices
Promote and cross-sell general banking products and e-banking platform and services
Promote and drive the usage of e-Banking and digital channel
Handle general enquiries / complaints and resolve issues; drive fast and accurate transaction processing to serve customers in accordance with standard procedures
Provide good after-sales support and logistics as assigned
Deliver superior quality service to customers and evaluate customer preferences and identify opportunities to enhance customer relationship; refer potential customers to Relationship Manager in the branch
Comply with the regulatory requirements as well as the internal compliance policies and guidelines including but not limited to anti-money laundering and counter-financing of terrorism
Requirements:
5 subjects at Grade E / Level 2 or above in HKCEE/HKDSE, including Chinese, English and Mathematics
Minimum 1 year relevant sales and customer service experience
Customer centric servicing mind set and excellent communication skills
A proactive team player with good interpersonal skills